Frequently Asked Questions

Returns and Refunds

How do I return something I purchased?

Most new, unopened items shipped and sold by Sportsman's Outdoor Superstore may be returned within 30 days of delivery for a full refund of the product. Items must be returned in new condition and in the original product packaging.

  1. Contact us toll-free at info@blacksteelarmory.com.
  2. We will provide you with a pre-paid FedEx label to return the package to us.
  3. Please do not place shipping labels on the item's original packaging. When sending the item back, place the original package into a shipping carton.
  4. Products must be in new condition, in the original box and/or packaging, and must include all blank warranty cards, manuals, and accessories.
  5. Return shipping costs may be deducted from your refund depending on the reason for return.

More about our Return Policy.

You can return any firearm to us provided that you haven't picked it up from your dealer.

While the firearm is still in the possession of your dealer, please inspect the firearm thoroughly to ensure that there are no visible defects. If you notice anything out of the ordinary, please contact us before picking up the firearm from your dealer. We can arrange to have it returned to us, and upon delivery and careful inspection of the firearm, we will provide you with your choice of either a replacement, if available, or a refund of the firearm.

Return shipping costs and/or restocking fees up to $50 per firearm may be deducted from your refund depending on the reason for return. Firearms returned due to a background check denial will incur additional return fees up to $50 per firearm.

Refunds will be issued in the same payment form as tendered at the time of purchase. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive your refund more quickly.

This time period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes for us to process your return once it has been delivered back to us (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

Orders placed using Gift Cards/Gift Certificates as payment will be refunded in the form of a Gift Certificate. The Gift Certificate number will be emailed to your e-mail address on file.

Yes! If we lower the price on an item you ordered from Black steel armory  within 5 days of your original purchase, you may contact us anytime within that 5 day time frame, and we'll be happy to issue the difference in the form of a store credit.*

*Items listed on our sale page(s), and items that are listed or were purchased as a Marketplace Deal are exempt from any price matching for previous purchases. Prices during our Black Friday and Cyber Monday sale are also exempt from price matching. Prices are subject to market conditions.